Deposits can be returned on non-custom tubs and wooden roll covers. All custom orders are non-refundable once production has started.
Stock tubs may be returned if they have not been taken out of the box, but will be subject to a 20% restocking fee. All freight (including the original) will need to be covered by the customer and a return will only be authorized subject to inspection of the package.
Chemicals and non-wooden products can be refunded after they have been returned and inspected for use or damage. The cost of shipping is the responsibility of the customer.
All insulating cover sales are final.
If you would like to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.