Online Ordering FAQs


Q.  Are There Other Ways to Place Orders Besides Ordering Online?

A.  Absolutely ! Almost 35% of our orders are place over the phone. Please feel free to call us toll free at 1-800-735-5290 to place your order or talk to one of our Hot Tub Professionals. We’re available to take phone orders from 9am – 5pm PST, Monday thru Friday.

You can also place an order using regular U.S. mail. Simply enclose a printed copy of your completed shopping cart along with a check for the full amount and mail them to us at the following address:

Roberts Hot Tubs
2343 Welcome Ave.
Richmond, CA 94804

Q.  What’s the Deal With Free Shipping?

We offer free UPS shipping and handling on most orders over $100.00 that are shipped within United States, with the exception of Hawaii and Alaska.

We also offer Free Shipping on all of our Insulating Hot Tub Covers, & Aluminum Hot Tub Covers.

Most items that are too large or too heavy for UPS, such as complete hot tub systems, are shipped by ground via common carrier.

Unless otherwise stated, most of these items do not qualify for “Free Shipping.”  To receive a shipping quote prior to placing your order, please call us at 510-234-7920  or email us at  

We carefully review all online, fax and phone orders that we receive.  Unless otherwise stated, orders of less than $100.00 are shipped at a flat rate of $19.95.  Orders that do not qualify for free shipping, International orders and orders from Hawaii or Alaska will be contacted with a shipping quote prior to their order being processed.

Our customer care department confirms all shipping rate quotes with customers prior to orders being shipped.

Q.  How Long Will it Take to Receive My Order?

A.  You will receive an e-mail confirmation or phone confirmation from us once your order is placed. If you do not receive an email confirmation within 24 hours of placing your order, please call us toll-free at 1-800-735-5290 or email us at  An RHTubs customer care representative will get you fixed up in a jiffy!

Most orders are shipped via UPS within one day, but it can take up to two days on occasion. Custom made items and out-of-the-ordinary special orders take a bit longer. Hot tub and spa covers take approximately four weeks in production and one week for shipping.


Q.  Do You Charge Sales Tax?

A.  We are required by law to charge  sales tax on orders delivered within the state of California, but only California. Your shopping cart will automatically add California Sales Tax to any order being shipped to a California address. Sales tax does not apply to orders delivered outside the State of California.

Q.  Is Ordering Online Really Safe?

A.  Although no one can guarantee it, we believe on-line ordering through a secure web site is very safe. The secure ordering process encrypts your personal information and ensures a direct path from your computer to our web server thereby preventing anyone from intercepting that information.

Credit cards are probably the safest way of doing business. If any charge ever shows up on your statement that you didn’t authorize, it’s usually quite simple to dispute the charge with the credit card company and have it removed.

If you’re still uneasy about ordering online, we’re more than happy to take your order by phone or regular U.S. mail.

Q.  Problem Placing an Online Order or Viewing Your Shopping Cart?

A.  If you are placing your order from work, you may be behind a company firewall and can’t access our HTTP url.  You can add our url to your “Trusted Sites” if your IT Administrator has set-up allowed permissions.

If that’s not an option, just give us a call toll free at 1-800-735-5290 or email us at and we’ll work something out together.