Accepting Delivery of Your Hot Tub – BIG BOXES ON A BIG TRUCK
The majority of our hot tubs and complete hot tub systems are delivered by various Transportation companies (deliveries within the state of California are usually through Daylight or XPO).
On the day we ship your tub to you we will email you to let you know that it’s shipping and to tell you the number of packages and the “pro number” (tracking number).
Once the shipping company has your shipment at its docking facility closest to you, they will call you to arrange delivery. Keep in mind that the size of your shipment is rather large.
When arranging delivery with the shipping company there are a couple of things that may need to be considered for an easy delivery. First, let them know if there may be a problem in navigating a large truck to your home.
Trucks smaller than the standard ‘tractor trailer’ are available. The second, and more important consideration is how to get a 500 lb. box out of a trailer 5′ off the ground. Unless you happen to have a forklift sitting around, you may want to request a truck with a lift gate.
Please note we prepay delivery with the freight company to the street curbside with a lift gate. Many people simply unpack the box right from the curbside (usually this only takes 5 to 10 minutes), but if you ask the driver nicely they are usually willing to roll it into either your garage or driveway.
With a lift gate you can generally expect some assistance from the driver in getting your shipment from the truck to the curbside. If you need additional help to move the packages, when the freight company calls to schedule with you, bring up your needs with them at this time.
Our hot tubs are packaged with the utmost of care. Consultation with various shipping companies over the years has resulted in a method of packaging that can withstand thousands of miles of bouncing down the road, crashing into by forklifts, and even hours of sitting out in the rain.
Once your shipment is off the truck, however, inspect the package carefully for any exterior damage. If any damage is seen make note of it on your “bill of lading”, takes pictures and better yet open the package and inspect the contents. Also check the bill of lading as to how many packages are in your shipment and MAKE SURE this is the number you receive.