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Return Policy

Deposits can be returned on non-custom tubs and wooden roll covers.  All custom orders are non-refundable once production has started.

Stock tubs may be returned if they have not been taken out of the box, but will be subject to a 20% restocking fee.  All freight (including the original) will need to be covered by the customer and a return will only be authorized subject to inspection of the package.

Chemicals and non wooden products can be refunded after they have been returned and inspected for use or damage. The cost of shipping is the responsibility of the customer.

Vinyl covers can be refunded as long as production on the cover has not begun.

If you would like to return an item, please Contact Us with your order number and details about the product you would like to return.  We will respond quickly with instructions for how to return items from your order.

Equipment Warranty

Warranty on all equipment will be provided by and vary based on manufacturer of the product.  Please refer to product manual for warranty of each piece of equipment.

On all Roberts Hot Tubs equipment please see warranty below:

1 Year manufacturer warranty on all Roberts Hot Tubs equipment:

Roberts Hot Tubs warrants our equipment to the original end user, to be free from defects in material and workmanship, under normal usage, for a period of 1 years (12 months) from the date of manufacturing to the original end user. Such limited warranty does not cover damages caused by animals, fire, vandalism, excessive chemicals, improper installation and strain, abuse or abrasion, acts of God or use for purposes other than that for which the equipment was designed. Ordinary wear and tear, and improper installation are not considered to be a defect in workmanship or material. Any expressed or implied warranty is limited in duration to 1 years (12 months) from the date of manufacturing to the original end user. Roberts Hot Tubs shall not be liable for any incidental or consequential damages.

Any equipment deemed by Roberts Hot Tubs to have failed due to defects in materials or workmanship within 1 years (12 months) from date of purchase will be repaired or replaced, at our option, without charge for materials or labor (excludes cost of freight FOB Richmond, CA).

WARRANTY DOES NOT COVER IMPROPER USE OR ANY OF THE FOLLOWING:
•    Equipment has been subjected to alteration, misuse, abuse, or if any repairs on the product are attempted by anyone other than our authorized representatives, unless express written approval is given.
•    Damage due to excessive use of chemicals of water or contact with other chemicals on the equipment.
•    Fading of color is not considered a defect and will naturally occur due to normal exposure to the elements and aging.
•    Damage caused by improper installation or during transportation from the dealer to purchaser.
•    Any damage resulting from any misuse, abuse, negligence, acts of God, accident or alteration, (i.e. cover lifts, animals and excessive weight or wind).

Implied Warranties: The only express warranties are set forth herein. Any implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the expressed warranties. This warranty does not cover consequential damages or incidental damages including damage to property or injury arising for the use or inability to use this product. Some states do not allow the exclusion or limitation of consequential of incidental damages, so the above limitation may not apply to you.  

Wood Warranty

3 Year manufacturer warranty on all wooden products:

Roberts Hot Tubs warrants our wood products to the original end user, to be free from defects in material and workmanship, under normal usage, for a period of 3 years (36 months) from the date of manufacturing to the original end user. Such limited warranty does not cover damages caused by animals, fire, vandalism, excessive chemicals, improper installation and strain, abuse or abrasion, acts of God or use for purposes other than that for which the product was designed. Ordinary wear and tear, and improper installation are not considered to be a defect in workmanship or material. Any expressed or implied warranty is limited in duration to 3 years (36 months) from the date of manufacturing to the original end user. Roberts Hot Tubs shall not be liable for any incidental or consequential damages.
Any wood product deemed by Roberts Hot Tubs to have failed due to defects in materials or workmanship within 3 years (36 months) from date of purchase will be repaired or replaced, at our option, without charge for materials or labor (excludes cost of freight FOB Richmond, CA).

WARRANTY DOES NOT COVER IMPROPER USE OR ANY OF THE FOLLOWING:
• Wood product has been subjected to alteration, misuse, abuse, or if any repairs on the product are attempted by anyone other than our authorized representatives, unless express written approval is given.
• Damage due to excessive use of chemicals of water or contact with other chemicals on the material (this includes the use of stain and other wood treatment products).
• Fading of wood is not considered a defect and will naturally occur due to normal exposure to the elements and aging.
• Damage caused by improper installation or during transportation from the dealer to purchaser.
• Any damage resulting from any misuse, abuse, negligence, acts of God, accident or alteration, (i.e. cover lifts, animals and excessive weight or wind).

Implied Warranties: The only express warranties are set forth herein. Any implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the expressed warranties. This warranty does not cover consequential damages or incidental damages including damage to property or injury arising for the use or inability to use this product. Some states do not allow the exclusion or limitation of consequential of incidental damages, so the above limitation may not apply to you.

Proper Hot Tub Filter Cleaning & Maintenance

Proper Hot Tub Filter Cleaning & Maintenance

You won’t see Hot Tub Filter Cleaning and Maintenance on anyone’s bucket list, but it’s one of the most important “must-do’s” for hot tub owners.

This task isn’t nearly as bad as most people would have you believe, but it can be if you don’t clean and maintain your filter in a regular basis.

You can’t have a healthy, safe and enjoyable hot tub experience without a filter, so it’s in your best interest to find out the most cost effective, least time consuming and easiest way to keep your filter clean.

Why Do Hot Tubs Need Filters?

• Filters protect your hot tub equipment from harsh or damaging particles in the water that can clog your system or damage your system’s components. Well maintained filters catch nasty particles before they do clog or damage your system.

• Filters also collect bacteria that goes unseen to the human eye. This creates a safer, cleaner and healthier environment for you, your friends and your family to soak in. Why worry about the dangers of pathogens in your hot tub water if you don’t have to.

• You’ll spend a lot less time picking debris, leaves and unwanted additions out of your hot tub if you maintain your filter on a regular basis.

• Not maintaining your hot tub filter may actually void the hot tub manufacturer’s warranty. That alone makes checking and cleaning your hot tub filter at least once or twice a month and replacing your filter every 6 months or once a year at the very least.

Quick Cleaning Vs. Deep Cleaning

Quick Filter Cleanings are easy, entail little or no chemicals and should be done regularly. The easiest method is to simply remove the filter, rinse it down well with a hose, let it dry and then put it back in the hot tub.

For a better, longer lasting clean, use an instant cartridge cleaner or a Water Wand Filter Cleaner.  You can spray most cartridge cleaners right on the filter, let it soak for a short period of time and then rinse it off with a hose.

The Water Wand Filter Cleaner, pictured on the right, is the worlds first hand-held cartridge filter cleaner. It is highly effective at cleaning all hot tub pleated filter cartridges in significantly less time and uses less water than traditional filter cleaning methods.

Deep Cleaning takes several hours, can be done overnight and should be done about every 6 months. Unlike Quick Cleaning, deep cleaning requires the use of a filter cleaning chemicals. The most common deep cleaning method is soaking your filter in a diluted solution of water and filter cleaning chemicals overnight in a bucket.

The bucket must be large enough so that your filter will be entirely submerged in the solution. For the best results, follow the manufacturer’s instructions and let your filter soak overnight. Remove the filter in the morning, rinse if off thoroughly with a garden hose and let it dry off completely before putting it back in your hot tub.

Basic Filter Maintenance Schedule:

• Quick Cleaning Once Every Two Weeks
• Deep Filter Cleaning Once Every 2-3 Months
• Filter Replacement Every 12 Months

If you have any questions or need further details about hot tub cleaning or maintenance, please call Roberts Hot Tubs toll-free at 1-800-735-5290 or email us at customercare@rhtubs.com and one of our customer care representatives will be happy to help you.

Roll Cover Installation Diagram

If you decide to order your cover with a tail, you will need to secure it to either a deck or the supplied shelf as depicted below.

If you decide to order your cover with a nose and tail piece you will have the ability to secure it at both the front and back. The nose will come with a lock and key that will require some assembly on your part to place and secure the strike plate to your tub or deck.

If you have any questions please email customercare1@rhtubs.com

Roll Cover 1 Year Warranty

1 Year manufacturer’s warranty on all wooden roll covers:

Roberts Hot Tubs warrants our roll covers to the original end user, to be free from defects in material and workmanship, under normal usage, for a period of 1 years (12 months) from the date of manufacturing to the original end user. Such limited warranty does not cover damages caused by animals, fire, vandalism, excessive chemicals, improper installation and strain, abuse or abrasion, acts of God or use for purposes other than that for which the cover was designed. Ordinary wear and tear, delamination and seam splitting due to improper handling are not considered to be a defect in workmanship or material. Any expressed or implied warranty is limited in duration to 1 years (12 months) from the date of manufacturing to the original end user. Roberts Hot Tubs shall not be liable for any incidental or consequential damages.

Any roll cover deemed by Roberts Hot Tubs to have failed due to defects in materials or workmanship within 1 years (12 months) from date of purchase will be repaired or replaced, at our option, without charge for materials or labor (excludes cost of freight FOB Richmond, CA).

WARRANTY DOES NOT COVER IMPROPER USE OR ANY OF THE FOLLOWING:
•    Roll cover has been subjected to alteration, misuse, abuse, or if any repairs on the cover are attempted by anyone other than our authorized representatives, unless express written approval is given.
•    Foam tearing (this cover is not intended to be walked, stood, or sat upon, or any excessive weight caused by rain, water, snow, animals, or any other acts of God).
•    Damage due to excessive use of chemicals of water or contact with other chemicals on the cover material (this includes the use stain or any other wood treating products).
•    Fading of wood is not considered a defect and will naturally occur due to normal chemical maintenance, exposure to the elements and aging.
•    Scuffing & Chafing or wearing holes in cover by dragging or storing/leaning against sharp objects.
•    Damage caused by improper installation or during transportation from the dealer to purchaser.
•    Any damage resulting from any misuse, abuse, negligence, acts of God, accident or alteration, (i.e. cover lifts, animals and excessive weight or wind).

Implied Warranties: The only express warranties are set herein and any implied warranties, including the warranties of merchantability and fitness for a particular purchase, are limited in duration to that of the expressed warranties. This warranty does not cover consequential damages or incidental damages including damage to property or injury arising for the use or inability to use this product. Some states do not allow the exclusion or limitation of consequential of incidental damages, so the above limitation may not apply to you.  ​

 

3 Year Insulating Cover Warranty

3 Year limited manufacturer’s warranty for all insulating covers:

Roberts Hot Tubs warrants our insulating covers to the original end user, to be free from defects in material and workmanship, under normal usage, for a period of 3 years (36 months) from the date of manufacturing to the original end user. Such limited warranty does not cover damages caused by animals, fire, vandalism, excessive chemicals, improper installation and strain, abuse or abrasion, acts of God or use for purposes other than that for which the cover was designed. Ordinary wear and tear, delamination and seam splitting due to improper handling are not considered to be a defect in workmanship or material. Foam cores (1.5 # & 2.0 # only) are covered for 3 years, 1.0 # are covered for 1 year. Warranty of foam cores is void if any holes have been found to puncture or penetrate either the outer covering or inner seal. Any expressed or implied warranty is limited in duration to 3 years (36 months) from the date of manufacturing to the original end user. Roberts Hot Tubs shall not be liable for any incidental or consequential damages.

Any insulating cover deemed by Roberts Hot Tubs to have failed due to defects in materials or workmanship within 3 years (36 months) from date of purchase will be repaired or replaced, at our option, without charge for materials or labor (excludes cost of freight FOB San Diego, CA).

WARRANTY DOES NOT COVER IMPROPER USE OR ANY OF THE FOLLOWING:
•    Insulating cover has been subjected to alteration, misuse, abuse, or if any repairs on the cover are attempted by anyone other than our authorized representatives, unless express written approval is given.
•    Foam breakage or tearing of vinyl (this cover is not intended to be walked, stood, or sat upon, or any excessive weight caused by rain, water, snow, animals, or any other acts of God).
•    Damage due to excessive use of chemicals of water or contact with other chemicals on the cover material (this includes the use of Armor All® and other petroleum based products).
•    Fading of vinyl and thread is not considered a defect and will naturally occur due to normal chemical maintenance, exposure to the elements and aging.
•    Scuffing & Chafing or wearing holes in cover by dragging or storing/leaning against sharp objects.
•    Damage caused by improper installation or during transportation from the dealer to purchaser.
•    Any damage resulting from any misuse, abuse, negligence, acts of God, accident or alteration, (i.e. cover lifts, animals and excessive weight or wind).

Implied Warranties: The only express warranties are set forth herein. Any implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the expressed warranties. This warranty does not cover consequential damages or incidental damages including damage to property or injury arising for the use or inability to use this product. Some states do not allow the exclusion or limitation of consequential of incidental damages, so the above limitation may not apply to you.  

 

Water Care & Chemicals – FAQs

Q: What is the proper level for Bromine or Chlorine in a hot tub?  Bromine is not recommended for use in wood hot tubs, always refer to the chemical care instructions provided with new wood tub purchases.
A: Bromine is not recommended for use in wood hot tubs, always refer to the chemical care instructions provided with new wood tub purchases. Chlorine should be 3 ppm, (parts per million).

Q: What is the correct pH range for hot tubs?
A: pH level should be between 7.2 – 7.8 ppm

Q: What is the ideal range for Alkalinity?
A: Alkalinity should be between 100 – 150 ppm

Q: Can I switch from a Chlorine disinfectant to a Bromine sanitizer?
A: Yes. You can switch from chlorine to bromine without draining your hot tub or spa. You can call, fax or email Roberts Hot Tubs and we’d be happy to explain the process to you. You can also switch from Bromine to chlorine but the process is a little more intricate. For more details, please give us a call or send us an email.  Our contact information is listed below.

Q: How accurate are Test Strips?
A: Test Strips are more than adequate for your private or residential hot tubs, spas or pools.  It is important to remember that all test strips are not created equal, some are much better than others.  For accuracy, strip longevity and results you can count on, purchase quality brand name test strips by manufacturers such as Leisure Time, AquaChek or Taylor.

Q: How often should a hot tub be drained?
A: Most hot tubs require the water to be changed every 60 – 90 days.  This number of days vary based on how often you use your hot tub and how well you maintain, balance and sanitize your water.

Q: Can I use a non-chlorine pool shock product in my hot tub?
A: A non-chlorine spa shock is buffered as to not affect the ph or total alkalinity.  The non-chlorine pool shock will lower the pH and alkalinity if used.  DO NOT mix chlorine and bromine together.

Q: When I used pH Balance by Leisure Time, my hot tub water became cloudy. Why?
A: pH Balance reacts to reduce calcium hardness.  The calcium cloud will be filtered out and the filter should be cleaned.  Ideally, pH Balance should be used when calcium hardness is less than 150ppm.

Q: I start coughing whenever I take off the insulating cover off my hot tub. What might cause this?
A: Sanitation and disinfectant fumes are the most likely culprits. If the residual of the sanitizing disinfectant is high, fumes will accumulate under the cover.  Inhaling these fumes could easily induce coughing or sneezing.  Fumes can also accumulate if you don’t shock your hot tub on a regular basis. We recommend you use Renew by Leisure Time or Sea-Klear Chlorine-Free Shock.  Whenever you add any chemical to your hot tub water, it is recommended that you leave the spa cover open for a minimum of 20-30 minutes to allow any gas to escape.

Q: How often should I shock my hot tub or spa water?
A: In a perfect world, a hot tub should be shocked after each use. Once shocked, wait several hours before retesting because it takes at least that long for anything that you have added to the water to properly mix with all of the water in your hot tub. We recommend a minimum of waiting 3-4 hours after shocking before retesting.

Q:  How often should I clean my filters?
A: Pleated Hot tub filters should be thoroughly rinsed at least once a week.  Do not rinse or clean with high powered pressure washers as they can damage the filter.  To clean your filter properly, it must be submersed in a filter cleaning solution and then rinsed off thoroughly with clean water before putting it back into your hot tub or spa.

Q:  Why does foam accumulate on the surface and around the edges of my hot tub?
A:  The two main culprits responsible for foaming on the surface & around the edges of hot tubs and spas are:

  1. Bacteria – Bacteria is nothing to mess around with and you should discontinue use of your hot tub or spa immediately. The best course of action is to call in a hot tub professional or at the very least, discuss the situation in detail with your local hot tub professional.
  2. Residual Laundry Soaps & Body Oils – A good quality hot tub Defoamer should eliminate foaming caused by excess laundry soap or detergent. Many of our customers have significantly reduced or completely eliminated their foaming problems by using a quality product called Foam Out by Rendezvous.